We currently have an opportunity for a collections specialist as part of our credit team, supporting sales to the retail industry including furniture stores, department stores and internet retailers.
This position requires an organized, assertive and responsible individual, possessing good analytical and communication skills. The ideal candidate is committed to a positive, friendly environment and strives to exceed expectations.
SPECIFIC REPONSIBILITIES WILL INCLUDE
- Manage an assigned portfolio of accounts, and execute appropriate collection strategies to improve DSO, Collection Targets, and other Key Performance Indicators.
- Initiate outbound collection calls and e-mails to past due customers, to negotiate and coordinate the timely payment of outstanding invoices.
- Identify collection concerns, issues impeding payment, and reconciliation issues.
- Identify and escalate customer deductions or disputes and monitor resolution. Work with other departments to ensure customer satisfaction.
- Advise Sales Personnel of problem accounts & request assistance where needed.
- Escalation of problem accounts to Credit Manager when necessary.
- Setup of new dealer accounts, initiate trade reference requests and order credit bureau reports.
- Release/hold orders daily based on departmental guidelines.
- Provide General Support and other duties as required.
EDUCATION/EXPERIENCE REQUIRED
- 3+ years commercial collections experience preferred.
- Strong interpersonal & analytical skills.
- Strong organization and time management skills.
- Ability to be tactful yet assertive with good negotiation skills.
- Strong verbal & written communication skills.
- Ability to work independently and as part of a team.
- Understanding of credit and accounting is an asset.
- CCP designation, or courses in credit & collections considered an asset but not mandatory.
- Bilingualism considered an asset, but is not required.
If you have excellent organizational, interpersonal skills and you are seeking new challenges with a company committed to its core values of trust, honesty, and respect for its customers and employees, we invite you to apply by way of sending your resume & cover letter to humanresources@magnussen.com. Magnussen offers a competitive salary, benefits, profit sharing, the ability to work hybrid when we go back to the office and has a reputation for being a great place to work.
We thank all candidates for applying however only qualified candidates will be contacted for an interview. If you require accommodation to participate in recruitment process, please notify us when contacted for an interview.